Job Description
Job Purpose :
This role works within the Regional Engineering team, reporting to the Lead Engineer or Technical / Engineering Manager. Guided by more senior engineers where appropriate, they take responsibility for day-to-day technical support to the country or region. This includes product selection and specification, and troubleshooting, sometimes liaising with customers with support from Sales and Aftermarket.
Main Responsibilities :
* Deliver technical proposals / drawings to our Sales and Service teams and engineered to order designs to our Customer Operations teams, on time and to the highest standard.
* Provide technical support to entire organization; working in line with Engineering Solutions standards, procedures and policies, guided by Lead Engineer.
* Provide technical documentation / calculations for customer orders / quotations requirements and for solving failures.
* Meet with QEH&S company policies.
* Manage and report personal workload, forecast job lead-times to meet customer and departmental objectives.
* Provide day-to-day technical support to Regional Sales & Reliability, as well as Procurement, Operations & Service Centre in your region. Interacts frequently with internal management concerning projects, engineering decisions, scheduling requirements, and/or contractual clarifications. Report any retrofit or upgrade opportunity.
* Sometimes works with external customers/suppliers, supported by Sales and Service / Procurement as appropriate, and guided by Senior Engineer or Regional Engineer Manager.
* Manage Engineering activities in coordination with GDC for creating, revising drawings, scanning activities guided by Lead Engineer or Regional Engineering Manager.
* Review & process application requests/projects received.
* Technical Selection of standard WS, WSS, couplings, JC product portfolio, supported by a Lead Engineer or Regional Engineering Manager.
* Generation of engineering proposals, CAD/specifications according to customer expectations and to aid liaison with GDC, supported by a Lead Engineer or Regional Engineering Manager.
* Calculations (including seal leakage, heat generation, balance temp, flow rates etc. and calculations for couplings, WSS and filtration).
* Produce complete and informative drawing office requests and provide applications guidance to designers to complete layout (GA) and detail drawings.
* Raise/process Global Change Notice (GCN) requests.
* Approve/reject purchase or manufacture of fabricated parts not to drawing specification.
* Detailed failure analysis activities, including investigation/reporting/resolution, supported by Lead Engineer or Regional Engineering Manager, normally at Service Centre.
* Detailed technical presentations to customers to support Sales team.
* Participate on retrofitting, helping in Engineering Activities, supported by Lead Engineer or Regional Engineering manager, mainly in Service Centre.
* Collaborate with 3D Scanning activities.
* Work closely with the Training and Enablement team, provide technical training to employees and customers.
Qualifications
* Education / Training: Degree qualified Engineer, BEng, MEng or equivalent, perhaps with ongoing application for professional membership / chartership – e.g. MIMechE, CEng.
* Experience: Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or equivalent professional experience.
* Technical Skills: MS Office; MS Outlook; Computer Aided Design; Computational simulation such as FEA, CFD.
* Languages Skills: Fluent in English (written / spoken).
* People Skills: Active Listening, flexibility, responsibility collaboration. Autonomy and Proactiveness. Effective communication.
Additional Information
This is a Fixed-term contract.
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