Rhino Entertainment is looking for a Player Insights Analyst to join our CRM Team. You will be responsible for analyzing customer data and campaign outcomes to enhance engagement at each stage of the customer journey. Reporting to the Head of CRM, you will bridge the gap between commercial insights and operational CRM by designing and implementing strategies that foster business growth and operational efficiency.
What your role will look like
* Analyze customer data to identify trends, behaviors, and opportunities for enhancing player engagement and retention
* Predict, budget, monitor, and recap the impact of CRM activities to optimize campaign spend and effectiveness across various markets
* Build models and perform statistical analysis to make predictions and drive informed data‑based decision‑making
* Assess and drive insights to optimize player value, gameplay activity, and promotional offerings
* Collaborate with the BI and Casino teams to analyze game and provider performance across different brands and regions
* Identify engagement gaps and generate improvement strategies for CRM campaigns
* Utilize tools like SQL and Tableau to develop, automate, maintain, and optimize reports and dashboards
* Conduct database exploration in search of hidden potential
Requirements
* Experience in this or a similar role within the iGaming industry
* 2 to 3 years of work experience in commercial or business analysis, including building visualizations and working with complex queries or large data sets
* Strong understanding of operational CRM, customer segmentation, lifecycle marketing, and retention strategies
* Knowledge of SQL for reporting and experience with visualization tools such as Tableau
* Highly analytical mindset with the ability to interpret complex data and create actionable strategies
* Degree in Marketing, Data Analytics, Business Administration, Economics, Statistics, or a related quantitative field
* Excellent communication skills, both written and verbal
* Strong problem‑solving skills, a can‑do attitude, and the ability to work efficiently under pressure
* Knowledge of gamification principles and skill in applying them to boost user engagement is a plus
Benefits
* Competitive salary based on your knowledge & experience
* Quarterly performance bonus split on personal objectives and company performance
* €500 yearly Wellness & Mindfulness allowance to support an active lifestyle
* Flexibility & a work‑life blend through our Hybrid Working environment
* Work from anywhere with our 30 days overseas working
* Diverse, dynamic, fun environment with happy and helpful colleagues
* Learning & Development opportunities to invest in your personal development
* Fresh fruit, healthy snacks & food are available at the office everyday – and of course, good tea & coffee
* Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
* Regular social events to strengthen long lasting relationships
* Enjoy a “Me Day” on your birthday
* Paid time off, including extra days for special life events
* AXA Private Hospital & Dental Insurance Coverage
* Referral Bonus for contributing to our talent acquisition
* And a great culture
Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career!
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