Remote Support Engineer, Healthcare Software
Job Description
Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients.
Your role :
* This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
* As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd / 3rd line when needed.
* You will ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritisation of calls and tasks, and product training.
* To support your colleagues, you will provide quality documentation & reporting and share your subject matter knowledge.
* This role offers you the chance to work from home.
You're right for this role if :
* You have a technical background with experience providing Application / Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions.
* You are bachelor's degree educated in computer science or medical informatics or other equivalent.
* Your technical skills include :
* Windows Server
* SQL Server 2012+ including the ability to run queries
* Networking
* Ideally, HL7, FHIR and an understanding of Clinical / Hospital Patient Workflow
* Ability to communicate effectively with both technical and non-technical stakeholders.
* Reliability, commitment, and a confident demeanour; strong cross-departmental teamwork abilities.
* Fluency in Spanish & English.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
#J-18808-Ljbffr