SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job Description
What you’ll do
* Undertake a review of end-of-day takings against logged reports.
* Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.
* Ensure credit card system reconciles to daily transaction lists.
* Manage overnight reservations and check-ins, providing efficient and friendly service.
* Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
* Greet and assist guests in a warm, courteous, and professional manner.
* Handle cash and credit transactions, ensuring the accuracy of guest billing.
* Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
* Ensure all telephone calls are answered as quickly and efficiently as possible.
* Report any issues to the correct department and check to ensure the work has been completed.
* Ensure that the reception and public areas are clean, tidy and presentable at all times.
Qualifications
What we are looking for...
* Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
* Previous experience with pre-opening of a hotel is a big plus.
* Someone who understands, celebrates and embraces the SLS brand values.
* Ability to multitask and work in a fast-paced environment.
* Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
* Excellent verbal and written communication skills. Fluent in Spanish and English.
* You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
* You learn quickly and adapt to SLS’s unique culture.
* You are humble and open to ideas. We leave our ego at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What's in it for you...
* The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
* A competitive package and plenty of opportunity for development.
* Excellent discounts across the entire Ennismore family of brands.
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