Job Overview The Demonstration Artist and Training Specialist is responsible for performing training of Ross products, solutions, and integration at client locations in the EMEA Region. The position requires above average knowledge on Ross OverDrive, Switchers, and control room workflow. This front‑line individual is responsible for managing customer expectations, completing required documentation, providing end‑user operational training, and ensuring integrity of the training experience. This key individual works closely with our Sales and Demonstration Artist Team to ensure delivery of the Ross Superior Customer Experience.
Responsibilities Demonstrations
- Perform on‑site, off‑site, online/remote customer demonstrations.
- Assist the OverDrive/Switcher teams with content creation, organisation, and technical execution of major trade shows throughout the year.
- Ensure operational and technical integrity of both the demo and training experience and propose effective solutions for areas of improvement.
- Set up demo equipment, assist with set‑up and prepare/test gear prior to demos.
- Advise the Sales and Product Management (PM) groups regarding current industry trends and customer feedback.
- Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for OverDrive/Switchers.
- Develop demonstration techniques, methods, and materials for use by other demo staff.
Training
- Perform on‑site, off‑site, and online/remote customer training.
- Maintain training equipment, assist with set‑up and prepare/test gear prior to training sessions.
- Assist in the development of Switcher customer training methods, materials, and techniques.
- Provide feedback to the Switcher Product Management on product operation, features and roadmap.
- Participate in the review process for upcoming software feature lists.
- Champion customer needs, notably operational features, rollout and training methods as well as future feature requir