Omega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.br/br/Job Descriptionbr/br/Requirements Analysis. Design and implement functional solutions in projects. Provide effort estimations for projects. Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. Analyze and improve application performance. Collaborate with technology providers when required by the project. Contribute to the validation of the solution against functional requirements. Comply with the agreed software quality standards set by Omega's Technical Management. Generate functional documentation for completed projects. Collaborate within Omega's community of practice by sharing knowledge.br/br/Required Experiencebr/br/Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles. Experience in business process analysis and redesign. Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. Experience with Agile methodology. Oral and written fluent in English.br/br/WHAT DO WE OFFERbr/br/Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Certifications plan. Improve your skills and get the official certificate from our main partners. Home Office. You decide and we support you. Flexible retribution (public transport ticket, Ticket restaurtant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention Professional development: Evolve, grow and get where you want to go.br/br/About usbr/br/Omega CRM, a Merkle Company, is a global digital company specialising in accelerating thebr/br/Business Experience (BX)br/br/of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together withbr/br/Merkle, we form the largestbr/br/Customer Experience Management (CXM)br/br/agency in Spain, and as part of thebr/br/dentsubr/br/group, we offerbr/br/end-to-end solutionsbr/br/that integrate media, creativity, content, technology, and strategy to deliver real business impact. With overbr/br/23 years of experience, a team ofbr/br/580+ professionalsbr/br/frombr/br/24 nationalities, andbr/br/2,500+ certifications, Omega CRM is a recognised leader in thebr/br/Salesforce ecosystembr/br/in Spain. We operate across key industries includingbr/br/Retail, Healthcare, Pharma, Real Estate, Education, andbr/br/Non-Profit, delivering omnichannel experiences inbr/br/Customer Service, eCommerce, Marketing, andbr/br/Analytics. Client satisfaction is at our core (rating:br/br/4.9/5 ), and we’ve been recognised with awards such asbr/br/Salesforce Partner of the Year FY23br/br/andbr/br/Most Innovative Projectbr/br/(Iberia). At Omega CRM, we believe in growth through people – guided by our values:br/br/#Talent, #Flexibility, #Commitment, andbr/br/#Innovation. We growbr/br/#Together .