IT SUPPORT ANALYST - BARCELONA
We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona.
RESPONSIBILITIES
We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be responsible for providing a high level of customer support and service for clients and visitors in the local sites.
**Your main focus**:
Provide support activities, including install and upgrades, remote and hands-on support for clients. Work closely with the Service Desk, the Support Lead(s ), and global and on-site teams to ensure support is provided in a timely and very professional manner. Use ITSM tools, this person will ensure their assigned tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed. Be responsible for timely follow-up of all their assigned open and closed tickets and identification of process improvement steps where appropriate. Work with your IT Site Lead and Manager to deliver projects and tasks. Assist in maintaining a highly accurate asset management for IT hardware, software, and equipment. Work with General IT Pillars to assist with daily administration and troubleshooting for computer equipment, servers, networking and provide hands-on troubleshooting support as required.
Working for Coty means be part of one of the largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. We are a global leader in fragrance and number three in color cosmetics and our products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes, embraces diversity as well as seeking to minimize its impact on the environment. You can work in a truly international and dynamic work environment, in a culture based on trust and cooperation with opportunities of continues improvement and learning with the freedom to be yourself.
Reporting to the IT Manager for Iberia, you will be part of a truly global team, focused on providing excellent customer service and supporting the IT users within Coty and the key IT systems integral to the business.
YOU ARE A COTY FIT
You like to have a passionate drive for excellent costumer service and delivery.
As an experienced IT Support Analyst, you have a good hands-on technical knowledge of network and PC operating systems, specifically around windows operating systems, and you get energy from working in a fast-paced, diverse and international environment. Other than that, you:
Knowledge of ITSM processes, ticket handling, and the tools used in this area. Knowledge of general IT technologies such as cabling, networking, servers, cloud storage, virtualization, and backups. Knowledge of collaboration platforms and meeting room and video conference systems. Good written and oral communication skills in Spanish and English, with the ability to communicate technical information in a business and user-friendly language.
OUR BENEFITS
As our IT Support Analyst, some of the benefits you will receive: A salary that matches your knowledge and experience Meal support/ voucher
RECRUITMENT PROCESS A telephone/online introductory meeting follows. A first online/in-person interview A second interview You will receive a proposal with the terms of employment. You will receive a proposal with the terms of employment.
ABOUT COTY