As the creators of the world's leading Ultralytics YOLO models, we empower millions of developers, researchers, and companies worldwide to build state-of-the-art computer vision applications.
Following our $30M Series A round, we're expanding rapidly across our global hubs in London, Madrid, and Shenzhen. This is an opportunity to join a fast-scaling, high-performance team that's redefining the future of vision AI, where ambition meets impact, and ideas become reality.
As a Customer Success Representative, you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using Ultralytics YOLO across their products and workflows. Your mission is to keep customers engaged, supported, and confident in their use of our tool, so they stay and grow with us.
You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. This role is ideal for a highly organized, proactive operator with 3–4 years of customer-facing experience in SaaS or technical products, who's comfortable with detail, responsive communication, and translating technical questions into clear, actionable solutions.
Maintain accurate account data, timelines, and activities in HubSpot and related tools.
Triage, prioritize, and follow through on support issues, coordinating with Support and CS Enterprise.
Use dashboards to track portfolio performance and flag anomalies early.
Direct customers to the right channels (from community discussions to GitHub issues) to unblock adoption.
Contribute to internal knowledge bases and FAQs that reduce repeat questions and support load.
3–4 years in Customer Success, Account Management, or customer-facing roles in SaaS or technical products.
~ Proficiency with CRM tools (ideally HubSpot) and structured workflows for tasks, notes, and reporting.
~ Familiarity with customer support tools (e.g., Zendesk, Intercom, Jira) and ticket workflows.
Background supporting B2B or enterprise clients with structured CS playbooks and QBRs.
Exposure to computer vision, data science, or related technical concepts.
Experience with open-source ecosystems or engaging with users via community forums or GitHub.
Comfort using spreadsheets or basic analytics for churn analysis and portfolio insights.
Multilingual proficiency or experience working with globally distributed customers.
Cultural fit
Work with passionate builders in one of our global hubs.
Flexible working hours: Generous time off: 24 vacation days, your birthday off, plus local holidays.
Work on cutting-edge AI projects that power millions of devices.
Gear: Brand-new Apple MacBook Air/Pro, Apple Studio Display, and AirPods Pro 3.
Dedicated budget for personal and professional growth.
Applicants must have legal authorization to work in the country of application.
We're an in-office team that values daily collaboration, energy, and connection.