Business Analyst (Assisted Channels) - Remote
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Role Description
We are looking for top talent to join our team! UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with over 35,000 employees worldwide and presence in more than 35 countries. We lead in digital technology services, providing large-scale technological solutions to major companies.
Responsibilities
* Assist in analyzing and designing new business processes, requirements definition, and documentation methodologies.
* Develop clear functional requirements for technical teams, ensuring clarity to minimize errors.
* Create Functional Specifications for system enhancements.
* Collaborate with technical teams to ensure requirements are accurately addressed.
* Update supporting documentation as part of the Software Development Lifecycle.
* Participate in testing, reviews, and quality management activities.
* Identify opportunities for process improvements and resource utilization.
* Facilitate requirements gathering sessions with stakeholders and develop detailed business requirements.
Mandatory Requirements
* Experience in financial institutions or financial services projects.
* Proficiency in Jira and Confluence.
* Knowledge of banking products and services, including cards, payments, or customer management.
Valuable Skills
* Experience with Assisted Channels projects, such as Branch operations or Contact Centers.
* Understanding of Card Management workflows.
* Experience with test execution and familiarity with Xray.
What We Offer
* 23 days of annual leave plus discretionary days on 24th and 31st December.
* Benefits like healthcare, internet, insurance, and flexible programs.
* Access to training platforms, career stability, and referral bonuses.
* Flexible payment options, work-life balance measures, and discounts.
We are committed to equal opportunity employment and encourage applicants with disabilities to apply.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Research, Analyst, IT
Industries: IT Services and Consulting
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