Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the Team
The Third Party Inventory (3PI) team at Expedia Group enables general travelers to access a wide range of accommodation supply through our trusted network of supply partners. We partner with wholesalers, bedbanks, and other third‑party providers to ensure their inventory is seamlessly integrated into Expedia Group’s marketplace, delivering outstanding traveler experiences worldwide.
As a Technical Account Manager in the 3PI team, you will serve as the primary technical liaison for our supply partners, ensuring smooth integrations, troubleshooting complex issues, and driving technical and operational excellence. You will work cross‑functionally with commercial account managers, product, and technology teams to maximize supply connectivity, optimize performance, and unlock innovation.
In this role, you will
* Manage the technical aspects of Expedia Group’s relationship with a portfolio of 3PI supply partners, partnering with Account Managers to deliver value and ensure operational excellence.
* Serve as the primary technical point of contact for partner integrations, API connectivity, and ongoing platform support.
* Monitor and audit integrations to ensure compliance with agreed technical and operational standards, resolving issues that affect supply performance and availability.
* Troubleshoot complex technical and operational challenges, coordinating with internal engineering and product teams to drive timely resolution.
* Advocate for partner needs within Expedia Group by translating business challenges into technical requirements and influencing product roadmaps.
* Collaborate with product and technology teams to prioritize enhancements, streamline workflows, and deliver scalable solutions for 3PI partners.
* Support the full partner lifecycle from technical sales consultation through onboarding, launch, and ongoing optimization.
* Provide structured reporting, insights, and recommendations to partners on system performance, error handling, and optimization opportunities.
* Create clear and concise technical documentation, communications, and training materials tailored to both technical and non‑technical audiences.
Qualifications & Skills
* Bachelor’s degree in engineering, computer science, business, or a related technical field; or equivalent professional experience.
* 5+ years of experience in technical account management, partner integrations, product support, or project management in the technology or travel sector.
* Strong understanding of APIs, system integrations, and technical troubleshooting.
* Proven ability to lead complex projects across multiple stakeholders, balancing timelines, priorities, and risks.
* Strong analytical and problem‑solving skills, with experience interpreting data to identify trends and recommend improvements.
* Excellent communication skills, with the ability to explain complex technical topics to both technical and non‑technical stakeholders.
* Track record of building and maintaining strong relationships with both business and technical teams.
* Knowledge of the travel industry, distribution systems, or travel technology products is a strong plus.
* Highly motivated, self‑starter mindset with the ability to thrive in a fast‑paced, matrixed environment.
Accommodation requests
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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