Job overview / summaryAsegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.The Service Owner has the end-to-end responsibility for services delivered by Digital Operations, which also includes management of the service portfolio to ensure the right service mix, as well as being aware of impact of changes on services.Service Owner work to stay on top of matters that regard development and delivery of services and therefore must maintain a number of internal interfaces throughout Digital Operations. These interfaces include communication with R&D; and Product Management in the Business Line to follow and impact the service setup, as well as individuals in Sales to provide service information in sales phases and Datacenter & Delivery to align service transition and delivery of the service portfolio.In order to have the overall end-to-end service expertise and awareness of all matters that affects the service, the Service Owner is required to have excellent interpersonal and internal stakeholder management skills, as well as deep technical skills in applicable service areas.ObjectivesSLA performanceShadow P/L for serviceCost and resource effectiveness for serviceFollow process landscape and compliance requirementsTake accountability and responsibility towards assigned process rolesG+D valuesAccountabilitiesManage the service portfolio (the right service mix and impact of changes on services)Service strategy and roadmapDefining and maintaining SLAsEnd-to-end Service Lifecycle Management for the portfolio from a Digital Operations perspective in regards to demand in service design, implementation and maintenance, as well as features, functionality, use-case designs and business casesDecisions about new software releases (version X.Y), with Product Management taking decisions on version X and Head Service Management on version X.Y..Ensure, in collaboration with Supplier Manager and Analyst, that contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitmentsContinuous measurement of performance of the service, as well as subsequent design and implementation of improvements in order to increase resource and cost effectivenessService specification, including up to date service documentation, for new and existing services by putting requirements on and follow-up on execution in regards to service specification with Head Project Management, Project Manager, Head Service Operations, Cloud & DC Manager, Resource Management and Service & ProcessSpecialistsStandardization of solution portfolio, supported by Bid AnalystsProvide input to Global Head of Service Management with regards to future strategic development and unaccounted for developmentsResponsibilitiesService and service portfolio shadow P/L in accordance with defined service strategy and targetsBe the service interface towards R&D; and Technology and Innovation, and towards Product Management in the PLM processForecast capacity in regards to new services to be provided to Datacenter & Delivery to enable them to forecast staffing and resource needsProactive horizontal communication across Datacenter & Delivery and Service Quality & Excellence in Professional Services for Service Lifecycle Management (SLM)Define new services, SLAs, updates and changes in datacenter strategies in collaboration with Datacenter and Delivery ManagementClose collaboration with Service & Process Specialist, Design Architects, and Service Design Specialists in regards to defining, planning and executing on service specification requirements on new and existing servicesBe the bridge for the service between Product Management and Operations as well as to define, put requirements on and support Datacenter & Delivery in regards to service delivery capabilities neededFollow global policies, procedures and toolsMeet compliance and information security requirements related to the serviceEvaluate, improve and add applicable work instructionsIdentify and address day-to-day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilmentTimely and accurate time reportingEducation and experienceUniversity degree or equivalent experience or educationMinimum of 2 years of experience from Service Lifecycle / Portfolio Management / Product Management, preferably as service or portfolio ownerExperience of IT, Cloud technologies and/or Security information systemsIT, IoT, Telecommunications and/or Payment industry experienceExperience in R&D;, IT and/or related engineering fieldPreferably experience with working across different culturesPreferably ITIL v3 foundation certifiedKnowledge and skillsDeep understanding of complex ecosystems, software solutions, software services and solution portfolioExcellent reporting skillsExcellent communication and stakeholder management skillsProven ability to develop executive relationshipsAble to understand and motivate people to towards common aimsNegotiation skillsInitiative to drive matters to closure and follow-up outstanding itemsDriver mentality, strong sense of ownershipService minded and high integrityAbility to work under pressureDrive for self-learning and improvementAbility to adapt to changesAbility to follow given processes, procedures and work instructionsStrong verbal and written communications skills, listening and teamwork skills, and effective presentation skillsFluent written and spoken EnglishWhat's great about working with usCulture and diversity: Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendly.Global Collaboration: Work collaboratively with stakeholders around the globe.Career Development: Benefit from continuous training, coaching, and talent development programs.Social Benefits: adaptable compensation (transport tickets, training, private insurance), etc.Own Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices!Work-Life Balance: Flexible working hours with the option to work remotely (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30).Location: Sant Joan Despí. xhfqzwm Easily accessible by public transport.Privacy NoticeThe personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D.