SAP S/4HANA Business Enablement Export/ICO Salesorder mgmt senior expert
This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development.
The role is responsible for enabling the implementation of domestic order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:
1. Leading the implementation of core model processes for export order management
2. Ensuring system design and configuration meet business requirements
3. Driving change management and stakeholder engagement
4. Supporting process and system testing with K-users
5. Coordinating with Global Process Leads for process design and improvements
MAIN RESPONSIBILITIES
Preparation Phase
6. Execute comprehensive data gathering activities across assigned export markets and business units
7. Conduct initial data validation, identifying inconsistencies or gaps in export order processes
8. Document and categorize export business scenarios and international routes to market
9. Collect as-is information, including export process flows and international trade system landscapes
10. Consider ongoing projects impacting the Export Order Management operating model
11. Analyze alignment of current export practices with planned S/4HANA design
12. Gather and consolidate export performance metrics and KPIs
13. Assist in stakeholder mapping and profiling for international trade partners
14. Support implementation roadmap development for closing gaps prior to go-live, liaising with the Global Process leads team
15. Contribute to gap analysis between current and target export operating model
16. Assist in translating gaps into business requirements aligned with S/4HANA capabilities for international trade
Scoping and Design Phase
17. Support detailed gap analysis between current export processes and core model
18. Assist in presenting core export model to stakeholders
19. Support core model defense process and analyze potential deviations for export scenarios
20. Document gaps and prepare escalation documentation for Design Authority to the Global process leads
21. Support development of design specifications for export processes with Ishift solution delivery team & integrator
22. Assist in translating export business requirements into functional specifications
23. Participate in design review sessions and document feedback for export-specific processes
24. Create and maintain export process design documentation in Signavio at L5/L6 to ensure up-to-date and complete process flows
25. Support sign-off process and track approvals for export-related designs
26. Document process improvement opportunities in export order management
27. Coordinate between international business stakeholders and technical teams
Build & Test Phase
28. Support K-user identification, engagement, and Core model understanding for export processes
29. Assist in developing testing schedules and resource plans for export scenarios
30. Work with K-users to develop and execute test scripts for export order management
31. Support defect resolution by completing requirements for export-specific issues
32. Collaborate on export process documentation and training material development
33. Support K-user training and certification activities for export order management
34. Track testing progress and maintain testing logs for export scenarios
35. Assist in preparing test completion reports for export processes
Deploy & Hypercare Phase
36. Prepare K-users to train end-users on export order management processes
37. Provide hypercare support for export-related issues if needed
38. Monitor export process performance metrics
39. Support business issue resolution during hypercare for international trade processes
40. Assist in business-technical team coordination for export-specific challenges
41. Support solution validation against export requirements
42. Assist in hypercare completion sign-off process for export order management
Continuous Improvement
43. Collect feedback on implemented export processes and systems
44. Document lessons learned and best practices in international trade processes
45. Support process enhancement implementation for export order management
46. Assist in knowledge transfer to operations teams handling exports
47. Monitor system core model adherence for export processes
48. Support continuous improvement initiatives in international trade
49. Help gather data for future enhancement business cases related to exports
50. Contribute to any Business value projects, Change requests, incidents where business enablement is needed for export processes
Change Management
51. Document process changes between Supply Chain, Trade, and any impacted partner functions specific to export order management
52. Map system changes and their operational impact on export processes
53. Support organizational impact analysis across regions for export operations
54. Gather data on role and responsibility changes in export order management
55. Assist in gathering local requirements and concerns related to international trade
56. Help identify training needs for export-specific processes
57. Support development of change management materials for export order management
58. Document change-related issues and concerns in international trade processes
59. Engage with key stakeholders to ensure buy-in for new export order management processes and systems
Project Management and Governance
60. Formalize and escalate risks and issues specific to export order management implementation
61. Ensure alignment between export order management processes and overall Order to Serve strategy
62. Support decision-making processes related to export order management design and implementation
REQUIREMENTS
Educational Background
63. Master's degree in International Business, Supply Chain Management, or related fields
Professional Experience
64. 5-7 years' experience in Export Order Management processes
65. Strong experience in managing international trade transformation programs
66. Demonstrated expertise in SAP implementation projects, particularly in global trade management modules
67. Deep understanding of E2E Supply Chain and order-to-cash processes in an international context
Key Competencies
68. Strong project management and implementation skills in a global environment
69. Change management expertise with focus on cross-cultural challenges
70. Leadership and ability to influence without direct authority across international teams
71. Strong analytical and problem-solving capabilities in complex export scenarios
72. Excellent stakeholder management skills with international partners
73. Fluent in English; additional languages (e.g., French, Spanish, Mandarin) are a plus
74. In-depth knowledge of international trade regulations and compliance requirements
MAIN INTERACTIONS
Internal
75. Business Operations Order to Cash team (international focus)
76. iShift Program team and leadership
77. Regional implementation teams across export markets
78. Business Process Owners, Transition management, Automation COE within Business Operations
79. Supply Chain, Trade, Quality stakeholders involved in exports
80. IT and technical teams (ishift solution delivery, salesforce, esker, global trade management systems)
81. Change Management team
82. In-country and hub business users handling exports
83. K-users and super users in export operations
External
84. Implementation partners with international trade expertise
85. System integrators specializing in global trade management
86. External consultants on international trade
87. Technology vendors for export management solutions
88. Customs and trade compliance partners
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