Cognizant Company is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.
About the role:
We are seeking an IT Project Engineer who play a key role in a large-scale Windows Security Patching program for a pharmaceutical client, the project is transitioning from delivery to steady-state operations. We are looking for a M2O Coordinator to own and drive this transition, ensuring all processes, documentation, and governance are in place for a seamless handover.
Responsibilities:
- Define and execute the Move-to-Operation strategic plan (process, people, tools, governance).
- Design the target operating model: roles, escalation paths, SLA/KPI framework.
- Prepare and present weekly status updates to stakeholders (progress, risks, blockers).
- Document all operational processes in compliance with CFR 21 Part 11 and GxP standards.
- Coordinate the knowledge transfer and training plan for the operations team.
- Define cutover strategy and hypercare period with clear entry/exit criteria.
Requirements:
- Strong knowledge of pharmaceutical and manufacturing systems
- Bachelor’s degree (preferred)
- 3–5 years in IT service transition, project coordination, or IT operations in a regulated environment.
- Solid knowledge of ITIL v3/v4 (Service Transition, Continual Improvement).
- Familiarity with CFR 21 Part 11: electronic records, audit trails, data integrity (ALCOA+).
- Experience with project management tools (MS Project, Jira, ServiceNow or equivalent).
- Excellent communication and presentation skills;
structured and methodical approach.
- English fluent (mandatory);
French is a plus.
- Strong written communication and process improvement skills
Preferred qualification: ITIL v3/v4 Foundation (minimum), PMP, PRINCE2, or equivalent.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with or follow us @Cognizant.