About the role
We are looking for a German-speaking Customer Advisor to join our international banking operations team in Madrid. You will be the first point of contact for German-speaking clients, delivering outstanding service across phone, email, and chat channels.
What you will do
* Handle inbound queries from German-speaking customers regarding accounts, payments, and financial products
* Resolve issues efficiently while ensuring full regulatory compliance
* Document interactions accurately in CRM systems
* Collaborate with internal teams to cease complex cases
* Contribute to continuous improvement of the customer experience
What we are looking for
* German at C1/C2 level — written and spoken (mandatory)
* Spanish at B2 level or above (mandatory)
* Previous experience in customer service, banking, or finance preferred
* Strong communication skills and a client-first mindset
* EU work authorisation
What we offer
* Flexible shiftsRotating schedules to fit your lifestyle.
* Career growthClear promotion paths within the company.
* Training Paid
* onboarding & ongoing development
* Central location
* Modern offices in Madrid city centre
* International team
* Multicultural & collaborative environment
* Competitive salary+ Plus performance-based bonuse
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