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Service Desk with Spanish & English
Apply remote type Hybrid locations Sevilla, Bluenet La Coruna Alicante, Palacio de la Fuente time type Full time posted on Posted 13 Days Ago job requisition id R00262502
At Accenture, we believe in technology as the engine for the total reinvention of the company. We work with the leading platforms and partners in the market to drive our clients' businesses through digitalization, AI, and data. If you want to be part of a Great Place To Work and join a team of over 740,000 professionals worldwide, keep reading:
The Global Service Desk is responsible to ensure that regional Service Desk in each country are receiving the appropriate assistance for the tickets they escalate and, ultimately, ensuring that the end user receives a quick and professional IT service.
The location of the candidate will be preferably in Málaga or Sevilla (but we are open to considerate other location inside Spain)
Principal Tasks
· Attention to IT users through telephone, mail and web channels
· Resolution of incidents and user requests
· Collaboration on problems and changes
· Using ITSM tools for registration, prioritization, resolution and escalation of tickets following ITIL processes.
The candidate will be work from one of each locations: Galicia, Cantabria, Asturias, Castilla León, Castilla La Mancha, Andalucía, Extremadura, Comunidad Valenciana or Murcia
Requirements
· Required qualification: Technical degree in IT (ASIR, DAW, DAI,...) or similar
· Languages required: Spanish & English (both required)
· Customer service skills
· Capacity for teamwork
Valued :
* Knowledge of ITSM tools, Active Directory, O365, remote connection tools with the user station
At Accenture, a company recognized as a Great Place To Work, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that enables us to uphold our culture of inclusion and diversity and to be, according to Refinitiv, the most diverse company in the world.
Additionally, we offer you other benefits such as:
* Medical insurance & Life Insurance
* Medical service and wellness programs
* Flexible compensation program and stock purchase
* Flexibility programs (schedules, days off, vacations...)
* Individualized training itinerary
* Sustainability programs and Accenture Foundation
* Employee network for diversity
* Other benefits: Bankinter office with special conditions and profit sharing"
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.Join Accenture to work at the heart of change.
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