Experteer Overview
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In this role you will own advanced incident resolution in a 24x7 service operations context, driving root cause analysis and automation improvements. You’ll coordinate with feature teams to restore service quickly, while maintaining compliance and performance. The position emphasizes growth through automation, strong stakeholder communication, and working across distributed online environments. This is a hands-on role with on-call duties, offering impact on service reliability and efficiency.
Compensaciones / Beneficios
• Monitor, troubleshoot, and resolve complex incidents in distributed/online environments
• Perform advanced fault diagnosis and rapid mitigation
• Own escalated incidents from L1 and drive end-to-end resolution
• Conduct root cause analysis and contribute to post-incident reviews
• Identify recurring issues and design automation solutions
• Develop scripts/tools to automate tasks and incident resolution
• Collaborate with feature/engineering teams on recovery actions
• Communicate incident status and business impact to stakeholders
• Ensure GDPR/data protection compliance
Responsabilidades
• Strong college hire or 1-2 years in service operations
• 2-4 years diagnosing/debugging faults in complex online services
• Experience diagnosing faults in distributed systems
• Knowledge of routers, switches, load balancers, and enterprise networking
• Experience with diagnostic tools: Netmon, WinDBG, Wireshark xpzdshu
• Scripting experience: PowerShell, SQL, Python
• Ability to script automatable problems for efficiency and scalability
• Knowledge of Azure and Microsoft 365 concepts
• Understanding of GDPR laws and data protection principles
• Fluent English communication; ability to work under pressure
Requisitos principales
• training and certifications
• flexibility and conciliation
• tax and social benefits
• onsite work options
• career development
• global collaboration