Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. ReponsabilitiesAnalysis and requirements gathering with direct business interaction, understanding end-to-end processes and translating them into viable Salesforce solutions. Process modelingBusiness flows and rulesImplementation lifecycle management: from discovery to go-live, ensuring traceability, quality, and deadline compliance.Functional validation and testing: defining and executing test scenarios; managing UAT with key users.Post-implementation support: functional support, change management, and end-user training.Close collaboration with technical and business teams, ensuring alignment between requirements, architecture, and deliverables.Professional CompetenciesCritical thinking and business vision: able to question requirements, propose alternatives, and optimize processes.Results-oriented with a focus on delivering value to the client.Excellent communication with stakeholders at different levels (management, business, IT).Management capability in on-site environments, leading workshops, presentations, and solution validations.Autonomy and self-management in high-demand contexts.Broad view of the Salesforce ecosystem, understanding impacts across clouds, integrations, and client roadmap.Strong documentation and reporting skills: clarity in functional deliverables and progress tracking. ExperienceProven experience (3+ years) in Salesforce implementation projects, preferably large-scale or multi-system.Experience in complex corporate projects, with multiple teams or integrations.Experience in agile methodologies (Scrum, Kanban) and functional backlog management.General knowledge of Salesforce architecture, integrations, and configuration best practices.WHAT DO WE OFFERPermanent contract.Flexible Schedule. We make it easy. Balance your professional and personal life.Certifications plan. Improve your skills and get the official certificate from our main partners.Home Office. You decide and we support you.Flexible retribution (public transport ticket, Ticket restaurtant, …).Health insurance.OMEGA in action. Our commitment to a better society is not just an intentionProfessional development: Evolve, grow and get where you want to go.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.