OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.Marlink is a managed service provider and integral leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.As a global company with a local focus, we help make tomorrow's possibilities today's realities.This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.
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The Technical Support
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Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients.As a member of the TSC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls.You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as:Specific VSAT/RF/Satellite mattersOnboard antennas and WAN devicesOmniAccess proprietary services and equipmentIP/LAN and FirewallsVOIPWAN managementTiers 1 engineers have several key responsibilities, including:Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes.From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools.The team will operate in shifts according to a round-the-clock roster.MIN REQUIREMENTS Candidates with a strong academic background in a relevant subject (Telecommunications Engineering, Satellite Engineering, IT/Networking, or Computers/Programming).Excellent command of English (written and verbal).Basic RF knowledge (radio communication links, RF engineering, antennas, link budgets, microwaves, etc.).Willingness to participate in internal and external training courses (Cisco CCxx, Fortinet NSEx, Newtec, Seatel...).Resident or citizen of Spain, eligible for immediate employment with OmniAccess in Palma de Mallorca (on-site role) without requiring a visa or work permit.Willingness to work on weekends and