We’re hiring: Receptionist
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Temporary position | Start date: As soon as possible
Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team and help us create an exceptional experience for our students, residents, and guests.
As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.
Key Responsibilities:
* Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
* Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
* Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
* Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
* Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
* Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
* Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
* Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.
Requirements:
* Minimum B2 level in English .
* Positive, proactive, and organised team player with great communication skills.
* Strong attention to detail and a genuine passion for customer service.
* Previous experience in reception, hospitality, or customer service is a plus.
Position Details:
* Temporary summer role
* Start date: As soon as possible
* 40 hours per week, with rotating shifts Monday to Sunday
Interested? xpzdshu We’d love to hear from you!
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