Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere
Purpose of the role:
As a member of the Teleperformance team, you will work on outbound leads to acquire new advertisers. You will become a digital consultant, advising them on their digital advertising strategy, with the opportunity to significantly impact their business. It is a target-driven environment, where you will work towards individual sales targets as well as contribute to a larger sales team responsible for expanding the Client customer base across EMEA.
Your responsibilities:
1. Achieve a minimum number of interactions (phone calls and/or emails) per day
2. Qualify and manage inbound leads and the overall sales pipeline
3. Identify business needs and personalize the product accordingly
4. Prepare and set expectations with businesses regarding onboarding and go-live processes
5. Develop a deep understanding of onboarding requirements across different regions
6. Collaborate with businesses to gather and submit information for onboarding
7. Advise and support businesses on verification requirements during onboarding
8. Troubleshoot or escalate issues through appropriate support channels
9. Adapt to a fast-changing, dynamic workplace
Requirements
* C2 level proficiency in Spanish and Italian
* Fluent in English, both spoken and written
* At least 1+ years of experience in sales, recruiting, or customer-facing roles
* Experience in a call center environment
* High attention to detail and strong organizational skills
* Effective communication skills, both written and spoken
* Ability to produce quality work under strict deadlines in a fast-paced environment
* Proficiency in Google Docs, Sheets, and/or Microsoft Word and Excel
* Ability to work independently and manage daily tasks with minimal supervision
Nice to have:
* Bachelor's degree in Business
* Experience in team environments
* Knowledge of home services (plumbing, locksmiths, electrical, etc.)
* Full-time availability (39h/week, Monday to Friday)
* Permanent contract
* Salary: €18,000 gross/year + up to €1,000 gross/year in bonuses
* Hybrid working model in Barcelona
* Referral program: Bring a Friend and earn up to €2,000 depending on the language/project
* Comprehensive training and ongoing professional development
* Career growth opportunities within the project
* Regular contests and incentives
* Employment with a leading contact center provider
* Engaging work environment with social and personal development opportunities
* Modern office location near the sea at World Trade Center, Barcelona
Diversity, Equity & Inclusion
TP values diversity and inclusion, embracing employees from various backgrounds and lifestyles. We are committed to providing an equitable environment and do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, disability, pregnancy, veteran status, or other differences.
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