About the job Remote Banking Client Services Specialist (German)
About Us:With over 40 years of experience in global banking across 88 countries, we are assembling a diverse team of multilingual investment specialists. Join our esteemed digital banking program for a rewarding career path in finance.
Role Overview:Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting-edge banking products with attractive returns.
Key Responsibilities:
* Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
* Handle inquiries related to banking services, account management, transfers, and more.
* Manage back-office tasks including email and WhatsApp correspondence.
* Promote innovative banking products while adhering to transparency and regulatory standards.
* Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
* Achieve set quality standards and sales targets.
Requirements:
* Education: Preferably a degree in Business Administration, Mathematics, or Law.
* Proficiency in MS Office applications (Excel, Word, PowerPoint, Access).
* Language Skills: Fluent in German at a C2 level.
Skills and Competencies:
* Customer-focused with strong empathy and active listening skills.
* Excellent verbal and written communication abilities.
* Analytical mindset with the ability to grasp new concepts independently.
* Strong commercial acumen and adeptness in client interactions.
* Effective problem-solving skills and a proactive, results-oriented approach.
* Ability to thrive in dynamic environments and adapt to evolving technologies.
Experience:Previous banking experience is advantageous.
* Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
* Permanent contract with a competitive salary of 20,730 EUR gross per year.
* 32 calendar days of annual leave.
* Opportunity for career advancement within a global leader in banking services.
* Location: Madrid (Initial On-site 6-week Training is on-site in Madrid (fully paid), accommodation and transport tickets will be given to candidates coming from outside of Madrid) / Remote (Anywhere in Spain)
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