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Web Services Operational Project Manager, Toledo
Client:
Location:
Job Category: Other
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EU work permit required: Yes
Job Reference:
578100024067699507232460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in initiatives that improve web delivery processes.
Key Responsibilities:
* Collaborate with stakeholders across regions to gather feedback, provide updates, solve challenges, and promote improvements.
* Monitor and optimize service quality and costs delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Partners, and vendors, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration, site grouping, and inventory management.
* Produce reports on incidents and requests for continuous improvement.
* Collaborate on process requirements with the product team.
* Create technical training content for Partners.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* At least 5 years in web projects, familiar with website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn.
* Effective collaborator with IT and cross-functional teams.
* Analytical mindset focused on governance and quality.
* Fluent in English, comfortable in international settings.
* Strong organizational skills, able to work independently and remotely.
* Team-oriented; interest in pharmaceuticals is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract.
* Flexible schedule and work-life balance.
* Training & certifications.
* Home office options.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
About Us:
Omega CRM, part of Merkle and dentsu, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals, and numerous awards, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries like Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our core values are Talent, Flexibility, Commitment, and Innovation, and we believe in growth through people.
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