Are you passionate about operational excellence and delivering exceptional customer service? Chubb European Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. This is a 12 months role.
Key Responsibilities:
* Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
* Deliver outstanding customer service support by fulfilling customer requests, resolving technical problems, and responding to inquiries through various channels.
* Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
* Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
* Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
* Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
* Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
* Maintain accurate records in line with company records management policies and procedures.
* Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
* Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
* Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
* Manage time effectively to accomplish work, projects, and goals within deadlines.
* Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.
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