We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)
Support Windows 10/11, macOS, and mobile platforms (iOS, Android)
Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)
Administer Active Directory, Azure AD, and user lifecycle management
Perform device provisioning using tools like Intune / Autopilot / SCCM
Support VPN, remote access, and hybrid work environments
Maintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.)
Assist in IT projects, rollouts, and system upgrades
Windows 10/11 troubleshooting, performance tuning, registry, policies
macOS basic support and device troubleshooting
Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Exchange Online
Azure AD (Entra ID): users, groups, MFA, SSO, conditional access
Microsoft Intune: MDM/MAM, compliance policies, app deployment
SCCM/MECM: imaging, patching, software deployment
Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting
Remote tools: VDI: Citrix Workspace, VMware Horizon
PowerShell basics: automation and troubleshooting
Log analysis: Event Viewer, system and performance logs
ServiceNow, Jira, Remedy
Backup & recovery: user data and endpoints
Basic server exposure: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent practical experience).