* Role: Customer Service Representative
* Location: Remote
* Employment Type: Full-time
Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $40,000 – $62,000 (USD equivalent), plus benefits.
Role Overview
We are hiring a Customer Service Representative to be the first point of contact for our customers. The role handles inbound queries across email, chat, and phone — solving issues quickly, escalating thoughtfully, and turning support interactions into loyalty moments.
Key Responsibilities
- Respond to inbound customer queries across email, chat, and phone within agreed SLAs
- Diagnose issues, troubleshoot, and resolve problems on the first contact wherever possible
- Escalate complex cases to specialist teams with clear context and customer history
- Document every interaction in the CRM with accurate notes and resolution status
- Identify recurring issues and surface them to product and operations teams
- Maintain knowledge of products, policies, and processes through ongoing training
Required Skills and Qualifications
- 1+ years experience in a customer-facing service role
- Excellent written and verbal English communication
- Familiarity with CRM tools such as Zendesk, Salesforce, or Freshdesk
- Strong active listening and problem-solving skills
- Comfort working in a structured, metrics-driven environment
- Ability to stay calm and professional under pressure
What You'll Bring
- Patience, empathy, and a genuine interest in helping people solve problems
- Clear written communication and a calm tone under pressure
- Strong attention to detail and follow-through on every interaction
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.