We are looking for an Operations Manager to join our team in Mallorca, for giving operational support to one of our biggest customers (tour operator) in all our destinations in Spain.
Key responsibilities:
- Service quality management.
- Develop and execute operational strategies to ensure efficient and cost-effective processes with high level clients service.
- To be in coordination with the Operations team in different destinations providing guidance.
- Collaborate with cross-functional teams to streamline process and improve overall business performance.
- Monitor and manage key performance indicators (KPIs)
- Ensure compliance with local regulations and standards.
- Identify and implement process improvements to enhance productivity and customers satisfaction.
- Supervise transfer compliance and the branding of vehicles in the destinations.
- Contact with transfer providers to ensure quality of services.
- Risk management and escalation (e.g; strike, fires, floods, etc.), in the event of unforeseen circumstances.
- Manage claims and incidents related to customer’s operations.
- Minimum 2 years of experience in a similar role.
- Experience working with tour operators and incoming services.
- Bachelor’s degree in Tourism or similar.
- High level of English (native level). Spanish will be a plus.
- Advanced knowledge of Microsoft Office.
- Willing to travel
- Strong leadership and people management skills.
- Exceptional problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills will be deeply considered.