We are looking for an experienced Delivery Manager (Program Manager / Head of Delivery Unit / Account Manager / Delivery Director) to strengthen client relationships, ensure outstanding service delivery, and drive business growth across multiple IT accounts. This is a senior leadership role focused on delivery excellence, people management, and strategic account development.
Details:
Location: Remote in Europe
Schedule: CET working hours
Business Trips: Possible within MENA region
English Level: C1–C2
Start Date: ASAP
Key Responsibilities
- Build and maintain long‑term, trusted partnerships with key clients.
- Serve as the primary point of contact and ensure client satisfaction across all engagements.
- Oversee end‑to‑end project delivery, ensuring that all services meet deadlines, budgets, and quality standards.
- Act as the escalation point for complex delivery or performance issues.
- Identify and develop new opportunities within existing client accounts.
- Propose tailored IT and staffing solutions that create measurable business impact.
- Collaborate with senior leadership to create and execute strategic plans for account expansion and retention.
- Analyze performance data, market trends, and competitor activity to anticipate client needs.
- Build, mentor, and manage cross‑functional delivery teams (30+ engineers).
- Foster a culture of ownership, accountability, and continuous improvement.
- Monitor account profitability, revenue growth, and delivery costs.
- Prepare reports and forecasts for executive review.
- Establish delivery KPIs and ensure consistent adherence to service standards.
- Gather and act on client feedback to drive improvement and innovation.
What you bring
- 6+ years of IT industry experience, including 4+ years in Delivery Management.
- Proven experience managing large‑scale accounts (30+ engineers).
- Demonstrated success in outstaffing, outsourcing, or IT services.
- Strong leadership, organizational, and problem‑solving skills.
- Excellent client‑facing and communication abilities.
- Deep understanding of software delivery processes and team dynamics.
Nice to Have
- Experience within fintech, software development, QA, or DevOps.
- Technical background (development, testing, or infrastructure).
- Experience leading distributed international teams.
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