Property: SHA Mexico
Location: Based in Cancun, Mexico, this role offers the opportunity to lead one of the world's most sought-after luxury hospitality destinations.
Job Purpose:
The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.
The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.
The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.
Main Duties & Responsibilities:
* Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
* Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
* Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness
* Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
* Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
* Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.
* Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
* Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
* Ensure compliance with all legal, safety, health, environmental, and operational standards.
* Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value.
Job Profile:
* Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields.
* Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage.
* Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role.
* Experience with international ultra-luxury brands.
* Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.
Languages:
* Fluent English and Spanish required.
* Additional languages considered an asset.
Specific Competencies:
* Strategic vision and business orientation.
* Think Global, Act Local mindset.
* Strong operational leadership and hands-on execution.
* Ability to combine strategy and daily operations effectively.
* Strong focus on guest experience and personalization.
* Ability to influence and manage high-profile stakeholders.
* Adaptability to multicultural environments.
Technological Skills:
* Proficiency in property management systems and operational software.
* Advanced knowledge of Microsoft Office or Google Workspace.
* Experience in data-driven operational decision-making.
Skills Chain of Command:
* Proactivity
* Analytical skills
* Results-oriented
* Interdepartmental integrator
Competencies based on our values:
* Excellence | We strive for excellence in everything we do, making it a habit
* Evolution | We are committed to constant improvement and innovation
* Honesty | We prioritise honesty and loyalty in everything we do
* Caring | We genuinely care for our guests, our team, our planet, and our resources
* Happiness | We enjoy the journey,facing challenges with passion and enthusiasm
Other Competencies and Skills Required:
* Strong business orientation and strategic mindset.
* Ability to work in international and multicultural environments.
* Excellent interpersonal and communication skills.
* Ability to manage multiple priorities simultaneously.
* Willingness to travel as needed.