Hotel Receptionist Role Overview The Hotel Receptionist plays a pivotal role in delivering exceptional customer service. As the first point of contact for guests, they build strong relationships with residents and are responsible for the day-to-day running of the reception. Key Responsibilities: Manage the front desk, handling guest queries and complaints efficiently. Coordinate smooth check-in and check-out processes, ensuring seamless transitions for guests. Additional Tasks: Traffic work effectively to maintenance and housekeeping departments. Customer Service Focus: Provide outstanding customer service, meeting and exceeding guest expectations. Respond promptly to guest inquiries and resolve issues in a professional manner.