Overview
Product Tech Support Engineer Channel CCTV Product Line
Country : Spain
Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.
both allow Hikvisions customers the benefit of world-class products that are designed with cutting- edge technology. The outdoor and hunting product line ranges from sensors, modules to full- featured products.
Job Title :
Product Tech Support Engineer– Channel CCTV Product Line
Location :
Based in Spain, with frequent business travel across Europe.
Department :
Pan-EU Product & Solution Management Department
Hiring Manager : Dave Jin
Key Responsibilities
* Provide Level-2 technical and presales support for regional colleagues, and deliver quarterly training sessions to enhance regional technical capabilities.
* Collaborate with the team to develop and optimize technical documents and training materials for channel CCTV products, ensuring professionalism, usability, and standardization.
* Work closely with product market managers on new product testing, competitive analysis, and requirements gathering to support product improvement and competitiveness.
* Support channel partners in solving technical issues during project implementation, improving customer satisfaction and partnership depth.
* Monitor industry trends and emerging technologies, and provide insights to strengthen the channel CCTV product line.
Qualifications
* Minimum of 3 years7 working experience in the surveillance or related security industry.
* Educational background in science or engineering is preferred.
* Proficiency in English and Chinese as working languages; Spanish language skills are a strong plus.
* Strong logical thinking, communication, learning ability, and team spirit.
* Solid analytical and problem-solving skills, able to manage multiple tasks efficiently.
* Willingness and ability to travel frequently within Europe.
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