PbEconocom Services /b is currently seeking a bJunior IT Operator /b to join our team. If you're passionate about technology, interested in system monitoring and IT operations, and looking to develop your career in a fast-paced, forward-thinking environment, we’d be excited to connect with you! /ppbr/ppbKey Responsibilities /b /pulliReal-time monitoring of critical systems and applications to promptly detect incidents. /liliLog, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones. /liliCollaborate with technical teams and other departments to ensure incident resolution. /liliConduct preliminary analysis and apply basic solutions to recurring incidents. /liliMaintain detailed incident records and generate status and resolution reports. /liliEnsure incidents are resolved within agreed SLA timeframes. /liliFollow established operational procedures for incident management. /liliEscalate critical or complex incidents with complete and accurate information. /liliPropose process improvements for incident management based on operational experience. /li /ulpbr/ppbTechnical Competencies /b /ppbr/pulliProficiency in bServiceNow /b for incident logging and prioritization. /liliExperience with monitoring tools like bDatadog /b. /liliSolid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux). /liliAbility to generate reports and interpret operational logs using tools like bExcel /b or bPower BI /b. /liliBasic scripting skills to automate operational tasks. /liliFamiliarity with bITIL processes /b, particularly in incident, problem, and change management. /liliMinimum B2 level of English required. /li /ulpbr/ppbPersonal Skills /b /pulliClear and precise communication with technical teams and end-users. /liliAbility to stay calm and make quick decisions in critical situations. /liliA problem-solving mindset with an emphasis on efficiency and collaboration. /liliStrong ability to identify and resolve incidents swiftly to minimize operational impact. /liliEffective collaboration with team members and other departments. /liliFlexibility to adapt to evolving processes and technologies. /liliAnticipation of potential issues and proactive measures to prevent them. /liliExcellent multitasking and prioritization skills for managing incidents based on urgency. /li /ulpbr/ppbWe Offer: /b /pullibContract Type: /b Permanent. /lilibLocation: /b Madrid.( Hortaleza) /lilibSchedule: /b 24/7 shifts. /liliMeal Vouchers. /liliTraining Plan and Career Development Opportunities. /li /ulpbr/ppbWho We Are /b /ppbEconocom Services /b is a key part of the bEconocom Group /b, Europe’s leading digital transformation partner for large and medium-sized enterprises and public organizations. In Spain, Econocom Services achieved a turnover of €70M in 2022 with 850 dedicated professionals. Our IT services are structured across five main areas: /pulliService Desk Innovation /liliModern Workplace /liliAdvanced Managed Services /liliPublic and Hybrid Cloud Solutions /liliManaged Security Services. /li /ulpbr/ppbEconocom Group /b operates in 16 countries, with over 8,000 employees and €2.7 billion in revenue in 2022. Listed on bEuronext Brussels /b, the group is recognized for its strong values and commitment to innovation and diversity. /ppbOur Commitment to Diversity /b /ppWe value each individual for their skills and abilities, regardless of gender, sexual orientation, disability, nationality, or age. Diversity and inclusion are fundamental pillars of our teams. /ppbr/ppbWhy Join Us? /b /ppAt Econocom, we offer an opportunity to work on cutting-edge projects, grow your skills, and be part of an inclusive and innovative team. Ready to take your career to the next level? /ppbr/ppbApply today and let’s transform the future together! /b /p