- JOB RESPONSIBILITIES
- PROFILE
Job responsibilities
Job responsibilities
Are you passionate about the luxury sector?
Join the world of luxury fragrance with LOEWE Perfumes, a renowned brand synonymous with elegance and creativity.
We are thrilled to announce an exclusive internship opportunity for a Customer Experience Internship to gain hands-on experience and contribute to our prestigious brand. If you are passionate about perfumes and want to work in a dynamic and vibrant environment, this is the perfect opportunity to kick-start your career in the luxury industry.
This position will be based in Madrid, Spain.
Reporting to the Global E-Business & CRM Manager, as a Customer Experience Intern you will have the opportunity to:
- Customer Care platform management
- Customer Service requests management
- Transversal collaboration with different stakeholders to solve orders enquiries.
- Providing support via telephone/email in English and Spanish
- Assistance with administrative and ecommerce operations tasks: stocks, orders, materials, etc.
- Continuous analysis of customer behavior, taking relevant insights and proposals to launch to improve Customer Experience for the brand.
- Take part of the definition of Customer Care at integral level for an omnichannel environment.
Profile
PROFILE
- Studies: Degree in Marketing, or similar
- Languages: High level of English, Japanese IS A PLUS
- Experience: not necessary
- Possibility of signing an agreement with the university or school of studies.