* Understand and identify customer needs, providing tailored solutions.
* Act as a mediator between international travelers and accommodation suppliers, ensuring top-tier customer service.
* Address inquiries about services, payments, and technical requirements via email and phone, following established processes.
Requirements :
* Native Danish speaker with proficiency in English.
* Exceptional written and verbal communication skills.
* Proficient in Office 365, CRM databases, and other platforms.
* Strong problem-solving mindset with a positive, goal-oriented attitude.
* Adaptable to changing priorities and business processes.
* Familiarity with travel platforms is a plus.
* Previous experience in customer service or contact centers is preferred.
* Availability to work in a hybrid setup (within 100 km of the office).
* Full-time (39 hours / week) with fixed shifts between 09 : 00–20 : 00, 2 days off per week.
* Temporary contract transitioning to permanent based on performance.
* 27 working days of annual leave.
Benefits :
* Free private health insurance with a permanent contract.
* Flexible perks for childcare and transport after probation.
* Multicultural, dynamic workplace in a modern office, easily accessible by public transport.
* Opportunities for growth in an industry-leading department.
* Comprehensive training (3 weeks) and ongoing coaching.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
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