CRM Business Analyst with 5+ Years of Experience
Employment Type: Full-time
We are seeking a CRM Business Analyst with experience in CRM systems, particularly Microsoft Dynamics.
The ideal candidate will have:
* Hands-on experience with Microsoft Dynamics CRM (preferably MS Dynamics CE)
* Excellent business analysis and project management skills, with familiarity with methodologies
* Ability to analyze business structures, including integration between Marketing, Sales, Customer Services, and Post Sales
* Experience in analytics, customer journey processes, and process mapping (As-Is / To-Be)
* Strong documentation management skills
* Ability to align stakeholders on new technologies, strategies, and processes
* Experience in conducting workshops and training sessions
* Capability to discover and implement new requirements into future designs
* Proficiency in writing detailed user stories for development teams
* Supportive skills for CRM IT project planning, agile backlog management, and testing phases
* Experience in capturing enhancement requirements from support cases and creating user stories
This role requires the ability to streamline processes and effectively communicate with both internal and external stakeholders.
Note: The job posting does not indicate that this position is expired.
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