Job Overview
The Engagement Manager will be responsible for the project management function on multiple simultaneous customer-facing projects, working throughout the project lifecycle from presales to final delivery, to validate that each Esker solution is properly scoped, designed, implemented and tested to meet our client’s business needs.
Main Responsibilities
* Engagement – Detailed planning and budgeting, work plan creation and execution, SOW development including client/project requirements, change request review, identifying new service opportunities and working with account managers to close business with existing clients, proactive team and resource coordination. Hands-on project guidance to ensure completion of assigned projects on schedule, within budget and scope, ensuring profitability of engagements. Work with Sales to optimize engagement profitability and value to Esker, align interests between client and Esker, and identify and escalate risks.
* Delivery – Issue management and resolution, periodic project control and status reporting. Serve as the expert in developing Esker’s methodology and processes, enable the dissemination and assimilation of Delivery standards, set and ensure quality standards for project deliverables. Determine what constitutes a change request, when/how to implement it, prioritize Engagement Management efforts, and balance cross-project resources. Facilitate all project-related vendor relationships and coordinate and monitor accurate billing.
* Client Management – Client relationship and conflict resolution management, mentoring of project managers, lead communication management between Esker and each client. Act as the key point of contact and partner for each assigned client engagement, obtain sponsor buy-in, establish rapport and confidence, and coordinate and lead weekly status meetings. Amalgamate project status into a single document and ensure key questions are answered appropriately for the engagement.
* Business Development – Work with Sales to ensure projects are relevant, accurately estimated and prioritized during the proposal phase. Collaborate with Professional Services Management to establish and simplify Esker methodologies, processes and standards to meet PMO goals. Coordinate with Country Manager, Sales, Professional Services Consultants, Team Leads, International Technical Support and Product Management.
Experience
7+ years of Project Management experience managing multiple teams of resources. Experience managing project budgets and invoices. External client/customer consulting experience. Strong background managing multiple simultaneous projects with detailed project plans. Competency in project estimation techniques and SOW development. Project management experience on mission-critical software development projects (full life cycle) is a plus. Knowledge in contract management. Demonstrable experience in presenting, selling, and implementing initiatives.
Competencies – Good decision-making skills and strong leadership;
high levels of drive, proactivity and energy;
strong communication/presentation skills to effectively interact with clients (pre-sales and post-sales). Ability to handle conflict and high-pressure situations professionally. Ability to articulate a business vision and oversee expectations to be delivered operationally. Results-oriented with the ability to influence and negotiate with external stakeholders;
strong relationship-building skills. Proficiency in Spanish and English is a must;
French is an advantage.Occasional travel.
What we offer you - #PositivelyFulfilled
* Flexible working hours and flexible workplace
* 23 days of vacation and 1 day per year of seniority added up to a maximum of 30 days/year
* Stay active: Flexible remuneration plan
* Full onboarding including a stay at our Lyon headquarters
* Volunteer on your CSR day
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Project Management, Strategy/Planning, and Consulting
* Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Esker Ibérica. Get notified about new Engagement Manager jobs in Las Rozas de Madrid, Community of Madrid, Spain.
#J-18808-Ljbffr