At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create numerous opportunities for Microsoft, our clients, and for you. Avanade has many paths for you to pursue, and one of them is sure to lead to your unique success.
As a D365 Customer Engagement (CE) Developer, you’ll be a professional applying your subject matter expertise to design and implement CRM solutions for our clients across all project phases. You’ll solve problems using CRM solutions and liaise between clients and project teams, including Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role offers the opportunity to work with Microsoft’s #1 partner, focusing on personal development and training in both technology and consulting skills.
Together we do what matters.
Responsibilities
* Proven experience with the following technologies: Dynamics CRM Customer Service and Unified Service Desk.
* Experience analyzing, designing, developing, implementing, and maintaining Microsoft Dynamics CRM and Power Platform applications.
* Collaborated with global teams on CE technology implementation and maintenance projects.
* Strong consulting skills and client-facing experience with an implementation partner and/or end user.
* Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Management Information Systems, or relevant work experience.
Characteristics for Success
* Team player and good communicator.
* Self-motivated.
* Ability to consult and advise clients and stakeholders on technology solutions for business problems.
* Experience in application development, complex coding, testing, and component design.
* Ability to write technical specifications and collaborate with functional teams to understand requirements.
* Prototyping, configuring, and testing business processes.
* Designing conceptual architecture and technical solutions.
* Using KPIs to measure and test project quality.
* Identifying challenges and supporting continuous improvement through CRM systems.
Benefits of Working at Avanade
* Opportunity to work with Microsoft’s Global Alliance Partner of the Year (14 years in a row), with extensive training and certifications (minimum 80 hours/year).
* Access to technical and skilled resources globally.
* Dedicated career advisor for your growth.
* Supportive and engaged coworkers.
Find out more about our benefits here.
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