The Role:
Key Responsibilities:
Email & Communication Management
- Monitor, organize, and respond to emails with a focus on prioritizing urgent items and maintaining client satisfaction.
- Serve as a liaison between the agent, clients, vendors, and stakeholders.
Transaction Coordination (Contract to Close)
- Oversee 25–30 real estate transactions annually from contract execution to closing.
- Schedule inspections, appraisals, and coordinate with escrow, title, and lenders.
- Ensure all documentation is complete, compliant, and submitted in a timely manner.
Phone Handling
- Answer and manage incoming phone calls 1–2 hours per day, ensuring professionalism and prompt client support.
CRM & Event Management
- Manage and maintain CRM with accurate client data, follow-ups, and pipeline status updates.
- Assist in the planning and execution of client appreciation events and marketing campaigns throughout the year.
Systems & Efficiency
- Identify and implement new tools or systems to streamline operations and increase productivity.
- Create and document standard operating procedures to improve efficiency and knowledge-sharing.
Client Experience
- Help deliver “unexpected, pampered hospitality” by anticipating client needs, offering thoughtful touches, and maintaining high service standards at every step.
Adecuado Profile:
- Proven experience in real estate administrative support and transaction coordination.
- Fluent in both Spanish and English, with strong verbal and written communication skills.
- Deep understanding of the real estate transaction lifecycle and client service best practices.
- Highly organized, detail-oriented, and able to multitask across multiple projects and deadlines.
- Experience with CRM platforms and basic office software tools.
- A problem-solver mindset, proactive attitude, and a passion for going above and beyond for clients.
- Reliable internet connection and professional home office setup.
What's on Offer?
- Opportunities for career growth & development
- Great work culture
- Opportunity to make a positive impact
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