Your Purpose
A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!
Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings. This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises and build trust and drive results. In a fast-paced, multilingual environment, you combine commercial focus with a genuine passion for delivering exceptional customer experiences.
Your Impact
High-Value Conversions
Lead consultative sales conversations with strong objection handling and urgency management
Guide customers from interest to confirmed bookings with focus on high-value itineraries and upsell
Take full ownership of individual NTR production targets and revenue performance
Expert Product Advisory
Master MSC itineraries, ships, cabins, pricing logic and competitive positioning
Recommend tailored solutions balancing customer needs with premium brand experience
Position MSC value proposition effectively versus competitors
Operational Excellence
Build and grow personal client portfolio through structured follow-ups and reactivation
Maintain long-term relationships driving repeat business and incremental revenue
Manage accurate CRM records ensuring structured pipeline and qualified leads
Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership
Thrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms) while maintaining high service standards
Sales and Conversion
Manage consultative sales conversations from initial customer interest through to booking confirmation
Support customers in choosing the most suitable cruise solution based on their needs and preferences
Drive booking conversion, upselling and overall commercial performance
Contribute directly to individual sales and revenue targets
Client Portfolio Development
Build and progressively develop a personal client portfolio
Maintain customer relationships over time to encourage repeat bookings and long-term value
Manage structured follow-ups, reactivation opportunities and future sales potential
Work on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns
Product Advisory
Develop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotions
Provide clear, reliable and personalized advice to customers
Recommend tailored solutions while maintaining a premium customer experience
Communicate the MSC value proposition effectively and credibly
Final incentive mechanics and compensation details will be shared during the recruitment process.
Your Journey so far
Experience & Background
Experience in consultative, phone-based sales of complex or high-value products is a strong advantage
Ability to manage customer conversations from initial interest through to booking confirmation
Experience in building and managing a personal client portfolio (follow-ups, repeat clients, reactivation) is highly valued
Previous experience in travel, hospitality or other service-oriented industries is a plus
Experience in customer-facing environments such as retail, xpzdshu hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued
What Matters Most
Strong commercial mindset and natural focus on conversion and results
Confidence in managing customer relationships and guiding decision-making
Ability to follow up, advise and close with a structured and proactive approach
Comfortable working in a performance-driven environment while maintaining a high-quality customer experience
Key Competences
Consultative selling approach with a focus on revenue generation
Good objection handling and ability to support customers in their decision process
Ability to quickly learn and understand complex products and commercial dynamics
Clear and professional communication aligned with a premium brand
Your Essentials
Fluency in English (spoken and written); additional languages are a strong advantage
Full right to work in Spain
Comfortable working in rotating shifts
Working Hours
Availability to work rotating shifts, including evenings and weekends (opening office 12/7).
Location: Valencia, Spain
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