We're seeking a detail-oriented Commercial Carrier Optimization Manager to drive key optimization initiatives in third-party carriers operation. This role combines analytical expertise with practical transportation knowledge to enhance our logistics networks. As Commercial Carrier Optimization Manager, you'll collaborate with third-party carriers and internal teams, such Network Losses and S&OP, to implement and improve transportation solutions. Drive performance transformations through innovative metrics, data-driven decisions, and structural enhancements. This work will directly contribute to Amazon's transportation efficiency, helping optimize costs and improve service levels across the network. This position is ideal for an analytical problem-solver who combines strong data skills with practical transportation knowledge and wants to make a tangible impact on Amazon's delivery network.
Key job responsibilities
- Build and maintain strong working relationships with 3P carriers and internal stakeholders
- Analyze network losses and implement improvement plans
- Coordinate package return processes for Fulfillment Centers and Sellers
- Track and report on key performance metrics
- Identify and implement network efficiency improvements
- Create and maintain performance dashboards using SQL and other analytical tools
- Develop regular reporting cycles to track carrier performance and network health
- Document and standardize processes for better team alignment
- Identify trends and opportunities for optimization through data analysis
- Work closely with Carrier Managers to implement improvement initiatives
- Partner with Network Losses and S&OP teams to align on objectives
- Contribute to process innovation to enhance operational efficiency
A day in the life
- Review daily performance dashboards focusing on DNR rates, network losses, and return accuracy
- Participate in DDD (daily dive deep meeting) Carrier Management team to address immediate operational issues
- Check critical escalations from previous day
- Lead weekly carrier performance review meetings
- Update and distribute weekly performance scorecards
- Deep dive into DNR cases and loss patterns
- Meet with Network Loss Prevention team to review trends
- Update SOPs based on recent learnings
Success Metrics to Track:
- DNR rates by carrier and region
- Network loss metrics
- Returns efficiency metrics
- Amount of concessions and losses
About the team
Key Stakeholder Interactions:
Internal Teams:
- Carrier Managers - collaborate on WBRs, MBRs and carriers' performance discussions
- Network Loss and Loss Prevention Teams - Collaborate on loss/damage reduction strategies, DNR investigations, Charge Back, etc
- Transportation Operations - Daily alignment on carrier performance and operational issues
- Last Mile Operations - Coordinate on delivery experience improvements
- Finance Team - Regular reviews of cost performance and budget alignment
- Customer Service - Address escalated delivery issues and pattern recognition
- Regional Operations Teams - Support local transportation needs and challenges
External Partners:
- 3P Carriers - Regular performance reviews and improvement discussions
- Carrier Operations Teams - Daily operational alignment and issue resolution
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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