Job Description
SO/ Sotogrande, a luxurious resort located in the beautiful coastal town of Sotogrande, Spain, is seeking a friendly and customer-focused Hostess to join our team. As a Hostess at SO/ Sotogrande, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay.
* Greet and welcome guests upon arrival, providing a positive first impression of the resort
* Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
* Provide information about hotel amenities, local attractions, and respond to guest inquiries
* Manage reservations and handle guest requests in a timely and professional manner
* Coordinate with other departments to ensure guest needs are met promptly
* Maintain a clean and organized reception area
* Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
* Assist with administrative tasks such as answering phone calls and emails
* Promote and upsell hotel services and special offers when appropriate
* Ensure compliance with hotel policies and procedures at all times
Qualifications
* High school diploma or equivalent required; hospitality or tourism-related degree preferred
* Previous experience in hospitality or customer service is a plus
* Excellent communication and interpersonal skills
* Strong multitasking abilities and attention to detail
* Basic computer skills and familiarity with hotel management software
* Knowledge of hospitality industry standards and best practices
* Fluency in English required; Spanish language skills highly preferred
* Ability to work flexible hours, including evenings, weekends, and holidays
* Professional appearance and positive attitude
* Strong problem-solving skills and ability to remain calm under pressure
* Passion for delivering exceptional customer service
Additional Information
* Attractive incentive plan.
* Important discounts on Hotel services.
* Discounts in Accor group hotels and collaborating companies.