Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
Optimize service operations processes and supporting systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
Manage project scope, timelines, and communications as a Project Manager.
Work with service owners, product owners, and delivery teams to gather requirements and ensure project objectives are met.
Manage operational tasks for the Service Ops Platforms.
Support daily operations of the Service Ops Platforms.
Assist in onboarding and training Production Partners.
Experience:
In Project Management and Business Analysis roles within the IT sector.
Familiarity with service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
Experience with service operation tools such as JIRA and ServiceNow.
Excellent Excel skills.
Experience working in SCRUM environments.
Strong analytical and problem-solving skills.
Experience with LMS platforms is a plus.
What We Offer:
Permanent contract.
Flexible schedule to balance professional and personal life.
Training & certifications to enhance skills with official recognition from main partners.
Home office options.
Flexible benefits (public transport tickets, meal vouchers, etc.).
Health insurance.
Omega in action:
our commitment to societal betterment.
About Us:
We are a digital global company dedicated to accelerating the business experience of our clients through innovative technology and data solutions in areas like Customer Services, eCommerce, Analytics, and Marketing. We serve diverse industries including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As one of the top Salesforce partners in Europe, our team of over 530 professionals from 24 nationalities is passionate about business processes and technology. Our culture emphasizes knowledge, innovation, and well-being, guided by our values of Talent, Flexibility, Commitment, and Innovation. #TogetherWeGrow
Original job posting available at:
Kit Empleo
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