Company Description
Abercrombie & Fitch Co. es un minorista omnicanal especializado en ropa y accesorios para niños y jóvenes, con un surtido adaptado a las necesidades específicas de su estilo de vida. La compañía opera más de 750 tiendas bajo marcas como Abercrombie & Fitch, YPB, Abercrombie Kids, Hollister y Gilly Hicks, y cuenta con plataformas de e‑commerce en abercrombie.com, abercrombiekids.com y hollisterco.com.
Job Description
El Key Lead es responsable de asegurar que todos los clientes reciban una experiencia de calidad en la tienda. Actúa como supervisor de piso, brinda orientación y formación a los asociados de la marca y asegura que las operaciones de la tienda se desarrollen de manera efectiva. Es parte del equipo de liderazgo de la tienda y está encargado de impulsar el rendimiento a través de la mejor experiencia al cliente y la consecución de objetivos diarios.
Responsibilities
* Product knowledge and brand awareness
* Business understanding and proactive thinking
* Attention to detail in visual displays and asset protection
* Use of register and point‑of‑sale systems
* Application of digital system skills
* Coaching and guiding Brand Reps and Stock Associates
* Maintaining effective store operations
* Availability at least 20–25 hours per week, including Saturdays, Sundays, and certain holidays; hours may increase during peak periods
Qualifications
* Minimum high school education (E.S.O. or equivalent)
* At least 1 year of retail experience (preferred)
* CEFR B2 fluency in English and Spanish (required)
* Customer‑focus mindset and strong communication skills
* Proficiency in fashion trend knowledge and trend awareness
* Assertiveness, flexibility, adaptability, and multitasking abilities
* Ethical professional conduct and strong work ethic
Benefits
* Quarterly sales incentive bonus
* Merchandise discount for employees
* Flexible schedule
* Opportunities for career advancement
* Opportunity to become a brand affiliate
* Training and development programs
* Comprehensive benefit programs aligned with company culture and values
Abercrombie & Fitch Co. is an Equal Opportunity Employer. Any job offers for this role may be subject to work‑visa requirements.
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