PAbout Us: /ppHBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products services, while rich data and intelligence seamlessly connect supply and demand worldwide. /ppWe have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. /ppHBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. /ppJob Description /ppThe Technical Account Manager is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc) as well as managing their business-as-usual connectivity projects at technical level. /ppIn addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact the supplier success by effectively fielding and working closely with the engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds. /ppThe role combines technical background with analytics and business implications, working on implementing new solutions / defining technical requirements / improvements along to IT / Product Management / Commercial teams / Suppliers. /ppMain Responsibilities: /pulliMonitor and report key performance metrics that reflect supplier operational status and turnover /liliInvestigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case/tests definition /liliManage Optimize each account assigned tunning the technical setups, allowing to distribute the right product reaching highest possible accuracy /liliKeep continuous contact with providers (conference calls, visits...) to understand their inputs and propose solutions that benefit both parties /liliKeep technical information about supplier connectivities well documented/up to date. /li /ulpRequired Skills /pulliAdvanced understanding of technical logic, component of any supplier integrations /liliAbility to use monitoring tools and ease of learning multiple tools to support daily work /liliStrong analytical skills with a data driven mindset /liliStrong ability to understand business plans (commercial area) and their technical implications /liliGood communication skills / interpersonal skills (exposure to a vast pool of stakeholders including top management) / Proactive attitude and social skills. Experience handling partnerships /li /ulpExperience /pulliPrevious experience in technical account management, preferably at least 2y / in the travel industry /liliExperience with defining product / technical requirements based on business inputs /liliExperience monitoring/interpreting metrics, step back, connect the dots and proactively take actions upon /liliExperience analysing big data and extracting conclusions and actions from it /liliExperience using microsoft office suite (Word, Excel, Powerpoint, Outlook...) /li /ulpQualifications /pulliTechnical background / degree - computing science, or related /liliKnowledge about RESTful APIs. Previous experience supporting API based software development products /liliFamiliarity interpreting data/logs from XML/JSON/YAML formats and working with SQL databases /liliEnglish professional proficiency. Strong written and verbal communication skills, and the ability to convey complex technical situations to end users of all technical abilities, including the ability to produce usable, maintainable documentation and excellent presentation /liliProject management skills are desirable /li /ulpKey Challenges /pulliTechnical reference and leadership abilities /liliStrong technical, logical, analytical and problem-solving skills /liliTeam player with an agile mind-set /liliCombine a tech and business view, in a good common sense /liliManage priorities to perform highest impact actions first /liliAbility to multi tasking, working under pressure and in highly changing environments /li /ulpYou will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. /ppAs well as an attractive benefits package you will be able to work: /pulliWithin an innovative, engaging and multicultural environment. /liliHave the opportunity to build strong and lasting business relationships and friendships from around the world. /li /ul