Solturo Solutions SL is hiring on behalf of a fast-growing, US-based home care agency with a super dynamic and multicultural hub right here in beautiful Málaga!
Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
We are currently looking for a highly organized candidate, and to join our afternoon and evening crew. In this role, you will be the direct point of contact for our US-based clients/caregivers, acting as the welcoming voice on the phone and the helpful energy behind our emails. Your main goal is to support our clients/caregivers throughout their entire journey with us, ensuring their customer experience is nothing short of exceptional from day one.
Key Responsibilities
* Client Inbound Support: Handle inquiries via phone, email, and WhatsApp/Chat regarding our services.
* Care Coordination: Schedule and manage meetings, inform our caregivers how to get paperwork done, help them with the designated system, and other inquiries they may have.
* Data Integrity: Maintain strictly confidential client records.
* Conflict Resolution: Calmly handle sensitive situations or complaints, providing solutions that prioritize client well-being.
Qualifications & Skills
* Languages: Native or C1 level in English is mandatory. (Additional languages are highly valued).
* Experience: Minimum 2-3 years in customer service, preferably within healthcare and customer support sectors.
* Technical Proficiency: Comfortable using Google sheets, Microsoft Office CRM softwares (e.G., Hubspot, Monday)
* Soft Skills: High emotional intelligence, active listening, and the ability to remain professional under pressure.
Why Join Our Team?
* Office located in Málaga’s Soho district, 1 block from Alameda Principal.
* Positive Work Environment: We actively foster a culture of support, respect, and mutual growth. Expect a team that champions collaboration and celebrates success.
* Commitment to Inclusion: Our success is built on a diverse, multicultural team. We strictly adhere to non-discrimination policies and ensure an equitable, inclusive workplace where everyone can thrive. Your unique perspective is not just welcome—it's essential. xhfqzwm
* Impactful Work: You'll be part of a team ensuring seamless operations, compliance, and client satisfaction across multiple offices, enabling high-quality home care services.
Job Type: Full-Time (Contrato Indefinido)
Company: US-Based Home Care Agency
Location: Málaga, Spain (On-site)
Languages Required: English (Fluent)