Job Description SummaryAre you a skilled Customer Care Agent?
Are you a tech-oriented professional within the travel industry with experience or familiarity with Global Distribution Systems?
Then you're the person we're looking for!
Being part of our Global Support Team, the Customer Care Agent is responsible to act as the first point of contact for Amadeus customers via phone, e-service, and/or other media for support-related requests to Amadeus' local products, services, and solutions, with a dedicated focus on achieving effective first contact resolution within the French-speaking markets.
You'll be working in an international Amadeus Customer Service team with our GDS (Travel Channel), contributing to improvements in the travel and corporate area.
You'll be joining one of the world's top 10 software companies to power better journeys.Job TitleCustomer Support Agent - French speakerYour Main ResponsibilitiesOperations ManagementAct as the first point of contact for Amadeus customers via phone, e-service, and other media, ensuring effective first contact resolution.Provide solutions using full product knowledge and escalate issues when necessary.Log cases accurately in the Amadeus tool for meaningful reports and analysis.Customer Service ExcellenceUnderstand and address customer needs efficiently, avoiding prolonged calls.Guide customers through our portal to increase usage and adoption.Aim to meet or exceed French-speaking customers' expectations.Operational EfficiencyEnsure efficient case handling by following support processes and tools.Use the knowledge base and available tools for effective problem resolution.Processes & Tools, Quality & ImprovementSuggest improvements for internal processes, routines, and tools.Identify and address knowledge gaps.Communication, Collaboration & Knowledge ManagementCollaborate with other support teams and departments.Maintain and share easily understood information and knowledge.Keep your knowledge up to date with product, market, and customer evolution.About The Ideal CandidatePrevious significant experience in similar positions (Help desk, Customer Care) or experience for a Travel agency or Airline.Experience with Amadeus GDS.Problem solver who takes initiative to get things done.You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers.Fluent in French and English; Italian is a nice to have.Important: availability to work in shifts.What We Can Offer You A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
A truly general DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.