Sommelier
- JR-04979
- Food & Beverage
- Full time
- Substitute- Mandarin Oriental Ritz, Madrid
- Add To Favourites
- View Favourites
Mandarin Oriental Ritz, Madrid is seeking a passionate **Sommelier** to join our exceptional Food & Beverage team.
Are you a master of wine service, driven by excellence and a genuine passion for creating memorable guest experiences? Do you thrive in a dynamic, refined environment where attention to detail and luxury service are key? At Mandarin Oriental, we foster a growth mindset and are committed to delivering legendary service. We invite you to be part of our extraordinary journey.
Mandarin Oriental Hotel Group is renowned worldwide for operating some of the most luxurious hotels, resorts, and residences. With legendary service rooted in Asian heritage and an outstanding general portfolio, the Group continues to define the pinnacle of luxury hospitality.
Following a meticulous restoration that honors César Ritz’s pioneering spirit, Mandarin Oriental Ritz, Madrid has re-emerged as one of the city’s most prestigious destinations. With an unrivaled central location, five exceptional restaurants and bars overseen by one of Spain’s most celebrated chefs, and outstanding wellness facilities, the hotel sets a new benchmark for luxury in Madrid.
**About the Role**
As **Sommelier** at **Mandarin Oriental Ritz, Madrid,** within the F&B; department, you will be responsible for delivering an exceptional wine and beverage experience, ensuring the highest standards of service, product knowledge, and guest satisfaction across our outlets.
**Key Responsibilities**:
- Demonstrate in-depth knowledge of wine, beverage offerings, and outlet concepts, and communicate them confidently to guests.
- Ensure mise en place is completed before and during service to support smooth and efficient operations.
- Operate the POS system accurately to process food and beverage orders.
- Upsell wines, beverages, and services to enhance the guest experience and maximize revenue.
- Carry out billing and cashiering duties in line with hotel procedures.
- Maintain outlet equipment and utensils in excellent condition through proper handling and assigned side duties.
- Assist in stock control and organization, including beverages, linen, and other operational supplies.
- Create personalized moments to surprise and delight guests.
- Take reservations when required and manage guest preferences effectively.
- Greet, seat, and farewell guests in accordance with Mandarin Oriental standards.
- Anticipate guest needs, including special requests and VIP requirements.
- Perform any other reasonable tasks as assigned by the Restaurant Manager.
**What We Expect from You**:
- Degree or higher qualification in Hospitality, Hotel, or Business Management is preferred.
- Minimum of **1 year of experience** as a Sommelier or Server in a **Michelin-starred restaurant or five-star hotel**.
- Strong guest-focus with the ability to deliver exceptional service.
- Knowledge of wine service standards and beverage trends.
- Basic computer skills (MS Office preferred).
- Excellent communication skills and the ability to engage with diverse guests.
- Fluency in **Spanish and English**; additional languages are an advantage.
**Our Commitment to You**:
- **Learning & Development**: Your success is our success. We offer tailored learning and development programs to help you grow at every stage of your career.
- **MOstay**: As part of the #MOfamily, you’ll enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide, for both you and your loved ones.
- **Health & Wellness**: We prioritize work-life balance and offer a variety of health benefits and wellness programs to support your well-being.
- **Retirement Plans**: We offer flexible retirement plans, recognizing your long-term commitment and contribution.
- **Staff Welfare Fund (Fondo Social)**: Access to a fund supporting your overall well-being.
- **Flexible Compensation**: Enjoy a flexible compensation plan that includes access to **DKV health insurance** (employee-contributed).
- **Internal Events & Team Building**: Participate in exciting internal events and team-building activities to strengthen relationships with your colleagues.
**We’re Fans. Are You?