PbGraduate E-commerce IT Support (based in Tordera Massimo Dutti HQ – Barcelona, Spain) /b /ppbr/ppbHey Massimo Dutti /b /ppIn e-commerce, behind every seamless experience, there is a constant process of monitoring, solving, improving and coordinating. /ppAt Massimo Dutti, we understand digital operations as a continuous flow: identifying incidents, analyzing their root cause, coordinating solutions and optimizing processes to ensure stability and quality across all platforms. /ppWe are looking for a bGraduate /b bE-commerce Operations Support Specialist /b who wants to be part of this process. /ppSomeone with a strong technical and analytical mindset, who enjoys understanding how systems work, solving complex issues and collaborating with different teams to ensure the smooth operation of our e-commerce platforms. /ppCaring for operational excellence, system reliability and continuous improvement is part of the way we work. Each solution is built through collaboration between technology and business teams, with a constant focus on quality, efficiency and scalability. /ppIf you are motivated by problem-solving, process optimization and working in a dynamic digital environment, this challenge could be for you. /ppbr/ppbMain Responsibilities /b /pulliManage incidents and service requests: register, prioritize, follow up and resolve (or escalate) operational issues ensuring clear communication and proper response times. /lili Analyze incidents both functionally and technically, identifying root causes and coordinating solutions with involved teams. /lili Act as a central point of support between business and technical teams, ensuring alignment and proper prioritization. /lili Maintain and improve operational documentation, contributing to knowledge bases and AI-driven support tools. /lili Drive continuous improvement by identifying opportunities to optimize processes, automation and service quality. /lili Monitor, track and provide visibility on KPIs related to incident management and platform performance. /li /ulpbr/ppbWhat are we looking for? /b /pulliWe are looking for a recent graduate or someone who has graduated within the last two years. /liliStrong analytical and problem-solving skills with attention to detail. /lili Ability to work collaboratively with multidisciplinary teams (business and tech). /lili High level of organization, proactivity and autonomy. /lili Excellent communication skills to interact with both technical and non-technical stakeholders. /lili Adaptability to dynamic and fast-changing environments. /lili Degree in Computer Science, Engineering or related fields. /lili Experience or knowledge in e-commerce or retail environments is a plus. /lili Basic understanding of web development, APIs or backend systems is valued. /lili Experience with ticketing tools (e.g. JIRA) is a plus. /lili Knowledge of automation or AI-driven tools is a plus. /lili English is a plus. /li /ulpbr/ppbBenefits /b /ppWe believe in binternal talent and real opportunities for professional growth /b. /pulliAlways Learning /liliInternational Environment /liliWellbeing /liliEasy Move /liliFit Fun /liliFashion for You /li /ul