EU Recalls Risk Manager, EU Customer Remediation and Risk Governance
At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. This is an exciting opportunity to work in a highly visible space and be part of a fast-growing company. The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies.
We are seeking an experienced Safety Risk Manager to join our EU team. This position will lead the development and execution of EU product recall strategies while ensuring compliance with regulatory requirements across multiple jurisdictions. The successful candidate will bring in-depth knowledge and expertise in product safety regulations and risk governance. They must be detail-oriented, with excellent organizational skills, strong customer obsession, and a track record of operating in a dynamic environment. The ideal candidate will be comfortable with ambiguity, have a strong attention to detail, and be motivated by a fast-paced, startup-like environment.
In this role, you will be responsible for leading and coordinating EU product recall activities, including risk assessment, strategy development, and execution. Your expertise in product safety and risk management will be crucial in defining policies and implementing compliance tools to ensure adherence to regulations and standards. You will own analysis and risk assessment activities required to formulate global product safety policies and implement and maintain EU specific recall monitoring systems and metrics.
The ideal candidate thrives in ambiguity, possesses strong strategic thinking skills, and can seamlessly transition from strategy to execution. Independence in building stakeholder relationships and initiating new projects is essential. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact, end-to-end product recall governance.
Key job responsibilities
* Lead and coordinate EU product recall activities, including risk assessment, strategy development, and execution
* Develop and maintain EU recall procedures and policies aligned with regulatory requirements
* Manage safety risks and drive initiatives to detect and prevent unsafe products on Amazon EU stores
* Define policies and implement compliance tools to ensure adherence to regulations and standards
* Own analysis and risk assessment activities required to formulate global product safety policies
* Serve as the go-to subject matter expert for complex questions regarding optimal policies for scalable product safety decisions
* Partner with internal stakeholders (Legal, Public Relations, Supply Chain, Customer Service) to ensure effective recall management worldwide
* Implement and maintain recall monitoring systems and metrics
* Drive continuous improvement in recall processes and procedures
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.
BASIC QUALIFICATIONS
* Bachelor's degree or equivalent
* Experience in compliance, audit or risk management
* Knowledge of Microsoft Office products and applications at an advanced level
* Experience developing and implementing standards, policies and programs or equivalent
PREFERRED QUALIFICATIONS
* Master's degree or equivalent
* Project Management Professional (PMP) or equivalent certification
* Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
* Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
* Experience with SQL and Excel
* Experience in program requirements definition, together with data and metrics leveraging to drive improvements
* Experience working with public policy or legal team, influencing internal policy
* Excellent organizational skills with critical attention to detail, deadlines and reporting
* Demonstrated skill and passion for problem solving, process improvement to mitigate risk and deliver a positive customer experience
* Experience working independently, autonomously and collaboratively
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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