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Account Supervisor Meetings and Events Lilly, SpainClient:
American Express Global Business Travel
Location:
Spain
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
01.04.2025
Expiry Date:
16.05.2025
Job Description:
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Oversees established process workflow and ensures that team members understand and perform their duties or delegated tasks properly. Responsible for supervising the team performance and providing constructive feedback and coaching to gauge satisfaction and success. Main point of contact with the stakeholders on the day-to-day operational level. Must have excellent communication skills and a passion for organization, being agile and passionate about the team needs. Expertise as a Senior Meeting Planner.
What you’ll do on a typical day:
* Assign new requests to the Meeting Planners (in agreement with the Operations Team Leader - OTL) and coordinate the team’s workload to ensure events are delivered to specifications and high standards.
* Coordinate established process workflow and ensure that meeting planners/admins understand and perform their duties or delegated tasks accurately.
* The OTL establishes the priorities with the Account Supervisor - ACS - who ensures that they are met, advising the OTL of any problem/delay that needs to be managed and/or intervened.
* Independently of the weekly team meeting led by the OTL, the supervisor will hold operational meetings with the meeting planners to assess workloads, possible assistance between team members, and detect opportunities or risk situations to advise the OTL and provide efficient and quick solutions.
* For those strategic, high-volume, more sophisticated projects, the ACS will be, together with the OTL, the stakeholder's point of reference for everything that is not purely operations related. The OTL will have to be involved, copied in the emails, and knowledgeable of the project to avoid that an event with certain complexity remains in the hands of a single person.
* Responsible for supervising the team performance and providing constructive feedback and mentoring to gauge happiness and success.
* Point of contact between the team and the stakeholders on the day-to-day operational duties and issues.
* Participate in scheduled operational calls with the stakeholders such as qualifying calls and weekly operational calls.
* Manage deadlines and progress across the team to ensure all the workflow steps are covered and assigned tasks are delivered on time.
* Ensure efficient workflow is in place and look for improved processes whenever possible.
* Support the OTL when required and advise the OTL if her involvement is needed.
* Responsible for guiding and training new team members and ensuring the team understands the client expectations.
* The ACS must have delegating skills to keep and encourage teamwork to maintain the team engaged and motivated.
* The ACS must be passionate about operations and the team and must be able to make decisions on a smaller scale than the OTL when it comes to operations.
What we’re looking for:
* > 5 years’ Senior Project Management experience.
* Amadeus knowledge is a plus.
* Excellence in communication skills. Able to communicate professionally with stakeholders.
* Teamwork and leadership skills.
* Ability to work under pressure.
* Cvent knowledge is a plus.
* Prior experience with Pharma accounts.
* Strong organizational and time management skills to meet deadlines.
* Ability to use different tools and/or platforms.
* Excellent customer service skills.
The #TeamGBT Experience
* Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
* Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
* Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
* We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
* Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
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