Pb COMPULSORY TRAINING /b /pullib Technical or Higher Engineering /b in branches such as Mechanical, Industrial, Metallurgy or similar. /lili Complementary training in b maintenance management /b, b occupational risk prevention, customer service /b and b quality /b is highly valued. /li /ul pb REQUIRED EXPERIENCE /b /pulli5 to 8 years of experience in supervisor positions or head of technical service, maintenance or after-sales in the industrial/metallurgical sector and/or preferably within the mobile elevating personnel platform sector /lili Experience in team management and project coordination. /lili Experience working with ERP systems (SAP, Oracle, Navision, etc.) and service management tools. /li /ul pb LANGUAGES /b /pulli Spanish level C1 in effective competence. /lili C1 at Catalan level in effective competition. /lili Minimum English level B2-C1 – Technical English /lili French level B1 or higher (recommended). /li /ul pb SKILLS KNOWLEDGE /b /pulli Organizational and time and resource management skills. /lili Communication, organization, and planning skills. /lili Responsible, organized, dynamic and methodical person. /lili Leadership and ability to motivate teams. /lili Ability to train and develop talent within the team /lili Customer orientation. /lili Ability to negotiate and resolve conflicts. /lili Management of maintenance management software and CRM. /lili Strategic vision and orientation to results. /li /ul pb TRAINING TO BE PROVIDED BY THE COMPANY /b /pulli Epicor software and/or fulfillment software /lili Training in occupational risk prevention in the workplace /lili Training in labor processes /li /ul pb MAIN FUNCTIONS /b /pulli Supervision, control and management of the personnel in charge: administrative staff and mechanics /lili Assignment of tasks and supervision of the same. /lili Coordination with the documentation administration department for the invoicing of interventions or management of guarantees. /lili After-sales service management: coordinating customer service, technical support and incident resolution. /lili Management and planning of customer portfolio, maintenance contracts, repairs and breakdowns. /lili Telephone and/or personal customer service. /lili Permit management, current legal regulations to be complied with, etc... /lili Development and implementation of new strategies and procedures to ensure efficient and high-quality technical service: monitoring programs, surveys and continuous improvement actions. /lili Identify areas for improvement and make data-driven decisions to improve team performance and customer satisfaction. /li /ul pbu For IPAF trainers only /u : /b /pulli Management and planning of IPAF courses. /lili Provide IPAF training and/or courses. /lili Coordination with the IPAF federation to update regulations, procedures, etc. /lili Manage IPAF audits. /li /ul